Incivility among nurses and matrons can lead to various issues such as employment turnover and dysfunctional patient care. Therefore, the need to examine and assess the uncivil behaviors among nurses and matrons is evident. The main purpose of this article is to study and determine the frequency of incivility between nurses and matrons from nurses’ point of view. In this cross-sectional study, 200 nurses were selected from three educational hospitals of Mashhad using stratified-cluster random sampling method. The main research instrument was the edited Ottinot’s questionnaire of “perceived workplace civility climate scale (PWCC)” as well as general demographic information questionnaire. Data were analyzed using descriptive and inferential statistics in SPSS version 11.5. According to research findings, 22.6% of isolating behaviors, 27% of gossiping behaviors, 28% of hostile behaviors, and 26.5% of privacy violation behaviors were reported among matrons for at least one instance. In total, 28.8% (45 persons) admitted that they had observed at least one instance of uncivil behaviors in workplace once or twice. Incivility exists among a quarter of nurses and matrons. Since in nursing society and culture of Islamic Iran these behaviors cannot be tolerated, it is highly recommended that managers, strategists, and nursing teachers pay a special attention to such behaviors among students, employers, and co-workers
This work is licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0).
8
Mostafa Rad, Hossein Karimi Moonaghi, Eshagh Ildarabadi
(2017)
Can nurse teachers manage student incivility by guided democracy? A grounded theory study
BMJ Open, 7(7)
10.1136/bmjopen-2016-014639
Mostafa Rad, Kazem Hassanpour, Nematullah Shomoossi
(2017)
Outpatient Education: An Overlooked Concern in Iran
Strides in Development of Medical Education, 15(1)
10.5812/sdme.62758
Abdualrahman Saeed Alshehry, Nahed Alquwez, Joseph Almazan, Ibrahim Mohammed Namis, Jonas Preposi Cruz
(2019)
Influence of workplace incivility on the quality of nursing care
Journal of Clinical Nursing, 28(23-24)
10.1111/jocn.15051
Mostafa Rad, Nematullah Shomoossi, Mohammad Hassan Rakhshani, Marzieh Torkmannejad Sabzevari
(2017)
Psychological Capital and Academic Burnout in Students of Clinical Majors in Iran
Acta Facultatis Medicae Naissensis, 34(4)
10.1515/afmnai-2017-0035
Abdualrahman Saeed Alshehry, Nahed Alquwez, Joseph Almazan, Ibrahim Mohammed Namis, Rainier C. Moreno‐Lacalle, Jonas Preposi Cruz
(2019)
Workplace incivility and its influence on professional quality of life among nurses from multicultural background: A cross‐sectional study
Journal of Clinical Nursing, 28(13-14)
10.1111/jocn.14840
Maryam Mohammadipour, Shirin Hasanvand, Fateme Goudarzi, Farzad Ebrahimzadeh, Yadollah Pournia
(2018)
The Level and Frequency of Faculty Incivility as Perceived by Nursing Students of Lorestan University of Medical Sciences
Journal of Medicine and Life, 11(4)
10.25122/jml-2018-0055
Mostafa Rad, Hossein Karimi Moonaghi
(2016)
Strategies for Managing Nursing Students’ Incivility as Experienced by Nursing Educators: a Qualitative Study
Journal of Caring Sciences, 5(1)
10.15171/jcs.2016.003
Sandra Keller, Steven Yule, Vivian Zagarese, Sarah Henrickson Parker
(2020)
Predictors and triggers of incivility within healthcare teams: a systematic review of the literature
BMJ Open, 10(6)
10.1136/bmjopen-2019-035471The statements, opinions and data contained in the journal are solely those of the individual authors and contributors and not of the publisher and the editor(s). We stay neutral with regard to jurisdictional claims in published maps and institutional affiliations.